Thank you for letting us know we are genuinely sorry you feel this way...
The first thing we'd would like to do is to apologise, most people are happy to recommend our services to others and we feel we've let you down if you don't think the same way.
We take all feedback extremely seriously and would like to ask what happened to cause you to feel this way, there's a form just below if you could please take 2 minutes to let us know what has led you to feel this way it would really help.
Thanks for taking the time to do this, it really does mean a lot to us.
We are sorry, please let us know what has led you to feel this way.